Intelligent Service Robots to enter the Hospitality Industry: Job Termination or Gospel to Waiters
Title: Intelligent Service Robots to enter the Hospitality Industry: Job Termination or Gospel to Waiters
Authors: Jiaji Yang (Cardiff School of Technologies. Cardiff Metropolitan University); Esyin Chew (EUREKA Robotics Lab);
Citation: Yang, J., Chew, E., (2020). Intelligent Service Robots to enter the Hospitality Industry: Job Termination or Gospel to Waiters. UKRAS20 Conference: “Robots into the real world” Proceedings, 157-159.
This research builds on the existing capabilities of the EUREKA Robotics Lab at Cardiff Metropolitan University and aims to disrupt and enhance humanoid robotic programs by studying the public’s acceptance of the use of AI robots in the hospitality industry in Wales. As the first Humanoid Robotic Waitress pilot in Wales, the research develops a novel robot serving program and allows intelligent robots to serve in a cafe ́ in Cardiff. In addition, the study first proposed an cutting- edge interactive model for hospitality robots. Data were collected through questionnaires, interview and observation to explore the acceptance of service robots in Wales.